payment and shipping
can be used for payments and the currency is settled in US Dollar (USD).
- We can ship to almost all countries and regions. » The list of available countries
- After the payments have been confirmed, we will ship, but handmade works sometimes take about a week to get ready to ship.
- We will inform you via email when we ship.
*Import Duties and Taxes
Please note that you may be subjected to import duties and taxes in your country. Also understand that we will not send goods as gift or reduce in amount on the customs form/Invoice.
Damaged or defective items
If any defection is observed upon receipt of goods, please let us know the details with pictures via email. » claim
Returning items or Cancellation orders
After the completion of purchase, returning items or cancelling orders are not accepted in general. However, in the case of long lead time for your order, we may accept cancellations of orders.
About the handmade products that a craftman makes by handmade one by one
It might take some time for sending during busy times. Please consent about it. Moreover, because it is hand work of the workman, quite the same work as the photograph cannot be made. Some images might be likely to be different, please noted.
About the shipping insurance
Though packing is shipped ensuring safety, when accident is occured by any chance, it is necessary to apply to the post office sent out in the place for the consignee externals in the accident by the mail method.
Afterwards, it hangs to the accident processing between us and the post office. Also, it is scheduled to drive it for about two weeks in the accident confirmation and processing in the place. We send out the substitute again after the certification of the accident is approved.
In the case that an action between a customer and ZIPANG.ME, is filed, it will be arbitrated by a court in the jurisdiction where ZIPANG.ME is located as the only agreement jurisdictional court. Please refer to the "term of service" for more details.